MALTMAGNUS.SE
0
with VAT

 

WORLD WIDE SHIPPING

We only ship orders to Great Britan with an order value higher that 2000 SEK because of Great Britans customs rules. Shipping options and prices can be seen at the check-out. If you find that no shipping option is avliable in the Checkout, you can always go through with your order by choosing "Collect at MaltMagnus Storage" as transport option. Write in the comment box that you wish for us to calculate a shipping price or send us an e-mail and we will get back to you with a shipping price as soon as possible. 

DELIVERIES

Orders are normally shipped within 1-3 working days from that the order is placed. Orders placed on Fridays-Sundays are usually packed on Monday or Tuesday. Orders placed on Mondays are usually packed on Wednesday or Thursday. Orders placed Tuesday-Wednesday are usually packed on Thursday or Friday. To have a good chance of recieving your order before the weekend, you should place your order on Sunday.

Please note that if you choose a delivery option that does not match the information you provided, MaltMagnus AB reserves the right to change your delivery to the appropriate delivery option. there are different delivery options for different countries, below you see the most common used ones in Sweden and the Scandinavian region.


  • Collect at delivery point - PostNord - MyPack Collect  
    For shipments 0-55 kg. Your package is delivered to a representative near your address, a so-called "Service Point". There you pick up your package (s)  from presentation of ID and package number. Notification when your package is available via SMS or with the "My Package" and "PostNord" apps. The maximum weight is 20 kg per package incl. packaging. For orders with an item weight of over 18.5 kg we pack in several packages. Your parcel is delivered to your regular representative (PostNord chooses the proxy after postal code, so be sure to enter the correct postal code when ordering). Normal transport time is 1-2 working days, local deviations may occur.
  • Home delivery to your door - PostNord - MyPack Home  
    For shipments from 0-96 kg. We load a maximum of 32 kg in each package, maximum weight per package incl. packaging is 35 kg. Your package is delivered home to the door. You will be notified via SMS to book your time and day for delivery, you can also book this via the "PostNord" app. Someone must be at home and receive the package. Package delivery takes place on weekdays at. 17:00 - 21:00 at most places in Sweden. Transport time 1-7 working days depending on location. Local deviations may occur. Odd locations may have exit eg. only once a week and or only day out. Contact PostNord on tel. +46771333310 to find out more about delivery in your particular location.
  • PostNord - Business Parcel
    For shipments from 0-96 kg. We load a maximum of 32 kg in each package, maximum weight per package incl. packaging is 35 kg. Your package is delivered to a business address, no notification is made. The address must be manned office hours for reception. Package delivery takes place during the day on weekdays between 07: 00-17: 00. Shipping time 1-2 business days. Local deviations may occur.
  • PostNord - Pallet  
    For larger shipments from 0 to 5500 kg. Delivered daytime to manned company address or home delivery after notification. We load a maximum of 550 kg per pallet, the total weight per pallet must not exceed 600 kg. Shipping time 1-2 business days. Local deviations may occur. For orders larger than 10 pallets, please contact us at info@maltmagnus.se.

You can pick up your order at our warehouse. When your order is ready for pickup we will text you to set a date.

EXPRESSORDER

If you buy "Expressorder" at checkout, we guarantee that orders made between 00:00 - 10:00 AM will be shipped the same day. Expressorders placed 10:00-24:00 will be shipped the following week day.  We reserve ourselves for unforseen events such as illness amoung the staff or other disorders that my affect delivery of your order eg non-functioning booking system or internet connection failure, natural disaster or other unforeseen factors that may make it impossible for us to handle your order quickly enough. Should any unforeseen problems occur to our warranty above, we will contact you and we will not charge you for the handling of Expressorder.

ORDER STATUS

You can follow your order status via the e-mails that will be sent to you, or in the shop by logging in and see the Order History menu. Once you have placed your order, you will recieve a confirmation e-mail immediately and your order gets the status "Processed". When we start handling your order it will change status to "Ongoing".  When we start weighing and crushing the malt and start packing your order it will get the status "Packing". When your order is packed and ready to be sent or picked up it will get the status "Delivered" or "Packed".

If you have not received a confirmation e-mail or if you are not receiving any status updates within 5 days, please contact us. It is very important that your e-mail address is working properly. If not, you will still be fully liable for your order.

UNCOLLECTED PACKAGES | UNRECIEVED PACKAGES | INCORRECT/OBSTRUCTED DELIVERY ADDRESS | DENIED DELIVERY | MISSED/FORGOTTEN ITEMS UPON PICK UP

If you have not collected your package and it is returned to us, we reserve the right to charge you for shipping, return shipping, forfeited goods (eatibles/food) plus handling fee that is currently 350 SEK. Packages not collected and returns to us are stored for 14 days from the date of arrival. In case the customer can not be reached via the specified e-mail address or does not contact us back, the package will be discarded. MaltMagnus AB does not store any uncollected packages.

If you refuse to accept your package or if you are not available to collect the package when the shipping company arrives or a incorrect delivery address, we will charge you the additional costs that may occur because of this. Examples of Obstructed Delivery can be unable to park or other obstacles making the carrier unable to deliver your package. An invoice with the increased costs will be sent to you as soon as we receive the invoice from our carrier.

When picking up at our warehouse, please check that all ordered products are there. MaltMagnus does not stand for increased fuel costs or lost working hour due to missed / forgotten products. If you pick up after closing time, there is a sign with telephone numbers. If there is something missing or wrong in your order call these numbers and someone will most definatly come and help you at once.

RETURNS

If you want to return items you have purchased, please contact us at info@maltmagnus.se. Returns are at your own expense except in cases where the items are defective or that we have packed your order incorrectly. Returns must be sent well packed as a recommended letter or a company package. We will not redeem returns that are subject to a fee and will not collect returns on any Service Point or MyPack. If the goods/package are damaged or disposed of because you are negligent, badly packed or lost during transport back to us, you will lose the right of refund, warranty or complaint. Therefore, always make sure to pack returns well and also sign a transport insurance with your carrier in case you consider it necessary. MaltMagnus does not pay for lost packages or damaged products due to poor packaging. In the case of approved complaints and approved warranty issues, we will pay the new shipping cost from us to you.